30-Day Money Back Guarantee
We want you to love your purchase from Wine Racks America. If you're not completely satisfied, most items are eligible for return within 30 days of delivery for a refund.
Eligibility
-
Products must be unassembled and in sellable condition.
-
Returns must be authorized with a Return Authorization Number (RA#). Submit a return request to support@wineracksamerica.com to receive your RA# and return instructions.
-
Special Orders are not eligible for return. These include (but are not limited to):
-
Custom racks
-
Rush orders
-
Stained racks
-
Restocking Fees
A 25% restocking fee applies to the following:
-
Wood products, including GrandCellar™, InstaCellar™, Living Series™, and other wood collections
-
Items purchased through third-party platforms (e.g., Amazon, Houzz, eBay)
Shipping Costs
-
Return shipping is the customer's responsibility, unless the return is due to our error or a product defect.
-
For damaged or incorrect items, please contact us within 7 days of receipt to resolve the issue promptly.
Custom & Third-Party Products
-
Custom-made products are non-refundable. All sales are final.
-
Third-party items (cooling systems, metal wine racks, fridges, etc.) follow the return policies and restocking fees of their respective manufacturers—typically 25%.
-
Altered or modified items post-shipment are not eligible for return or refund.
Important Exceptions
Wine Racks America reserves the right to deny refunds under the following conditions:
-
Items returned after 30 days
-
Items that have been assembled, installed, damaged, or show excessive use
-
Products returned without an RA# or in improper packaging
Need Help?
Contact our support team—we’re here to make the process as smooth as your next bottle of Pinot.
