Our Guarantee

Manufacturer‘s Lifetime Warranty:

Wine Racks America, Inc. warrants the high quality and usability of all wooden wine racks for the extent of the product’s life. This service protects against any defects in materials or workmanship performed by Wine Racks America. Should a defect arise, contact us immediately. “Defect” refers to, but is not limited to, occurrences of warping and bowing of the wood, splitting, or cracking. Manufacturer will replace the defective part or send a replacement at its discretion.

Customer is responsible for notifying the Manufacturer of defects believed to be covered by this Warranty within 10 days of receiving the product. We reserve the right to inspect any item for product failure and may request photographs of or the return of the product. This Warranty is limited to the cost of repair or replacement of the defective item.

This Warranty does not cover products that have been modified or altered by the customer. This Warranty does not apply to products that are improperly assembled, handled, or installed. Damage to products caused by acts of nature are excluded from this Warranty. Conditions not covered herein are settled solely by the discretion of Wine Racks America, Inc.

Questions? Please contact customer support

Money Back Guarantee:

Wine Racks America offers a 30 day money back guarantee on most purchases made through our store. Money back period begins on the date of delivery, during which time you can return your order for any reason*. Wine Racks America wood products (InstaCellar, CellarVue, Living Series and Retail Edge Series) that are returned more than 30 days after delivery will be assessed a restocking fee of 10%**. Outside of returns due to manufacturer error, the buyer is responsible for all return shipping costs. Wine Racks America reserves the right to refuse refunds on returned items that have been used extensively, damaged or abused to the point that the item cannot be resold.

* All sales on custom products are final. Money Back Guarantee does not cover custom made products. Money Back Guarantee does not cover any alterations or modifications made to products post-shipment. Wine Racks America may, at its discretion, repair or replace custom made items as stipulated by the Manufacturer‘s Lifetime Warranty. Wine Racks America LED products are guaranteed for six months from the date of purchase. Customers may request an exchange or a refund of defective products within that period. Conditions of exchange or return will be the same as stated above.

** A 20% restocking fee will be applied to returned items purchased through Amazon, Houzz, eBay or certain other web-commerce partners that charge Wine Racks America a non-refundable fee to sell our products.

Products sold by Wine Racks America but manufactured by a third party (cooling systems, fridges, metal wine racks, wine cellar flooring, etc.) are subject to the return policies and restocking fees determined by each manufacturer. Fees range from 10% to 25% depending on the type of product. These fees are necessary to recover part of our operating expenses while maintaining exceptional customer service. For more info click the “Warranty and Returns” tab on any product page located on our web site.

All returned merchandise requires a Return Authorization Number (RA#) issued by the manufacturer. You must fill out a return authorization request form to receive your RA#. Once you receive your RA# please write it clearly on the outside of your package.

Order Cancellation:

Provided your order has not shipped, you may cancel for any reason for a full refund. If you choose to cancel your order, please contact our customer service department quickly to ensure the product will not be shipped. Cancellations on orders that have already shipped are covered by the terms of our 30 Day Money Back Guarantee. Our customer service department can be reached at 1.888.373.6057.

Guaranteed Shipping Delivery Dates:

3-Day, 2-Day or Next Day Services: Should orders arrive later than the guaranteed delivery date on your receipt, you may contact us within 5 business days for a refund of shipping fees. This refund may be full or partial and is entirely at our discretion. Buyer agrees that under no circumstances will Wine Racks America be held liable for any damages or claims resulting from items arriving after the guaranteed delivery date.

Email Notifications:

We may occasionally notify you of product updates, promotions, or special announcements. You may opt-out of emails by unsubscribing, or contacting us directly.

We reserve the right to update or change the terms and conditions expressed herein without prior notice.

Wine Racks America