Most WRA products are manufactured from reclaimed wood or processed from new wood in a way designed to give them characteristics similar to reclaimed wood. We view this as a tremendous net advantage – you will have a hard time finding new wood which comes close to matching WRA’s uniqueness, character and overall quality. At the same time, some of the very characteristics that give reclaimed wood its appeal create issues whose practical implications need to be considered. Our approach is to try to be up-front with you about the physical characteristics of our wood (as we understand them) and then let you decide how and where to use it. We also try to be up-front with you about WRA, the company.
Product Liability
With the exception of the limited protection specifically provided herein, all WRA products are sold as-is, with no warranties express or implied.
WRA makes no warranties or representations relative to the fitness of its products for a particular use or in a particular location. WRA further makes no representations about likely yield percentages or waste factors for your use/application. It is your responsibility to verify the suitability of WRA products for your project and to determine appropriate quantities to order to account for yield/waste issues. We encourage you to physically inspect products before ordering them whenever possible.
Product specification sheets and proposal terms are the primary vehicles used by WRA to communicate information about the physical characteristics of its products. While samples, photos and other secondary sources of product information can often help you visualize characteristics described on specification sheets and in proposal terms, they should not be relied upon to reach conclusions about product characteristics which are inconsistent with or add to information on specification sheets or in proposal terms.
You should not rely upon statements (verbal or written) made by WRA employees or partners which are inconsistent with or add to information on product specification sheets, proposal terms or WRA policy documents (including this Product Liability and Return Policy.) Such statements are not authorized by WRA.
WRA specification sheets and proposal terms focus on WRA product characteristics, not on the practical implications of those characteristics for your application. Where specification sheets or proposal terms mention specific possible practical implications of WRA product characteristics (and/or set forth possible approaches for addressing such implications,) such notes are intended to provide a “heads up” that you should carefully consider when deciding how and where to use WRA products. Nothing in a WRA specification sheet or proposal term should be interpreted as in any way guaranteeing or warrantying the result of a specific method of (1) addressing a practical implication of a product characteristic or of (2) installing or using a WRA product. WRA in no way represents that its specification sheets and proposal terms capture all of the physical characteristics (or even all of the important physical characteristics) of its products, let alone all of the potential implications of those characteristics for your application.
As a service to its customers, WRA will sometimes make available information originating from others (research, articles, user feedback, etc.) which might be helpful in the process of deciding how to install or use WRA products. WRA makes no representations or warranties relative to the accuracy of this information or its applicability to your specific situation.
WRA does not represent its products to be free of metal, dirt, paint (including lead-based paint), lead, insects/bugs or other contaminants. Even when WRA attempts to remove metal from and/or metal detects a product, you are responsible for verifying that the material is fit for sawing or other processing. Paint on antique wood is often lead-based paint. Antique wood without current evidence of paint could have been painted at some point in the past and, hence, could have remnants of paint/lead. WRA may, at customer’s request, kiln dry the customer’s material or apply borate, fumigants or other treatments in an attempt to reduce the potential for insect/bug issues. These services do not create a guarantee or warranty that the material is or will be completely insect/bug free. Unless specifically noted as being fumigated/treated, WRA products are generally not fumigated or otherwise treated for insects/bugs. WRA accepts no liability or responsibility for damage, injury or harm to people and/or property resulting from the processing or use of WRA products.
Products with (1) chemical treatments of which you are not informed or (2) mold/fungus issues existing at the time of product shipment will be viewed as being a materially different product from that described on a relevant product specification sheet whether or not such a specification sheet actually exists (see Product Returns and Order Cancelations – item 1.) As with other nonconforming products, you must notify WRA of treatment or mold/fungus issues within 10 days of product shipment. WRA accepts no liability or responsibility for mold/fungus issues which arise after your receipt of WRA products.
WRA responsibility for products which do not conform to applicable specification sheets (including the chemical treatment and mold/fungus special cases addressed above) is limited to the replacement of product or the refund of purchase price (see Product Returns and Order Cancelations.) WRA accepts no other liability or responsibility for rejected and/or defective products.
Product Returns And Order Cancellations
In the event that you are not satisfied with a WRA product or you desire to cancel an order placed with WRA, the following specific rules apply in determining product return and/or order cancelation options:
1. If, at the time of shipment, a product is materially different from that described on a signed proposal or applicable specification sheet referenced thereby and WRA is notified of the problem within 10 days of product shipment, WRA will, at its option:
Replace the product that does not conform to the specification sheet or proposal term or
Refund the purchase price of the product that does not conform to the specification sheet or proposal term.
WRA accepts no liability or responsibility for rejected and/or defective products other than the above-mentioned replacement of product or refund of purchase price.
2. If a product is not materially different from that described on a signed proposal or specification sheet referenced thereby and WRA is notified of the customer’s desire to return the product within 10 days of product shipment, or WRA is notified of customer’s desire to cancel all or a portion of an order that has not yet shipped, handling depends on whether the product is a custom or standard product.
Custom products: cannot be returned or canceled; in determining product return/order cancelation options, any product that is cut to specific dimensions to satisfy the requirements of an order is to be considered a custom product even if the product would otherwise qualify as a standard product.
Standard products: can be returned or canceled, subject to a 25% restocking/order cancelation fee (in the case of a product return, customer is responsible for returning the product, in good condition, to WRA.)
(3) Products cannot be returned more than 10 days after shipment.
(4) Products that have been processed or altered in any way cannot be returned.
(5) Products to be returned or canceled must be returned or canceled through the proper channels. Product returns/order cancelations must be handled by (and any credits/refunds issued to) the customer to whom WRA sold the product. WRA has no contractual relationship with or obligation to parties other than those with whom it has entered into a direct agreement by means of a signed proposal.
